We have compiled these FAQs for your reference. Please contact us if you have further questions or need clarification.
How do I enrol?
Students must complete a Registration Form and acknowledge the Terms & Conditions of their enrolment. Parental signature is required for students under the age of 18. Please contact our Sales hotline for enquiries about fees.
What is the class size?
Scheduled classes will commence with a minimum of 2 students. The maximum class size is 16 students.
Is there a trial class?
Yes, there is. We offer free trials. Just register your interest on our website or call our hotline!
What happens if I miss a class?
Students who miss a lesson can make up for the session they missed with another class of the same subject and same tutor, on a space availability basis, e.g. replace the Friday Math class with a Saturday one.
If there is no replacement class, students who miss a lesson will have to watch a Zoom recording of the lesson that he or she missed.
Students should contact their your tutor to arrange for make-up.
Are there extra classes during the school holidays?
During school holidays (March, June, September, November and December), there may be Bootcamps to help our students prepare for upcoming examinations; or Headstart programmes to prepare for the next school year. These lessons are part of the course and students are expected to participate. The fees for these extra lessons will be prorated accordingly and reflected in the fees invoiced. Students will be informed of the class schedule at least 8 weeks in advance.
Are there classes during Public Holidays?
We have classes as usual during selected Public Holidays.
How can I withdraw from O Level Master?
Students must submit a written Withdrawal Form at least 4 weeks before the last lesson. The deposit they paid during enrollment will refunded during the last lesson. The deposit will be forfeited if the notice of withdrawal is not issued. Students absent for two or more weeks without informing O Level Master in advance will be considered as having withdrawn from the course and the deposit will be forfeited. To continue, the students must top up the entirety of the deposit.
How can I pay my fees?
O Level Master only accepts payment by digital bank transfer. No cash or cheque payment will be accepted.
Is there anything else I should know?
O Level Master takes our students’ learning experience seriously. We reserve the right to refuse to teach any student whose behaviour at our premises causes annoyance, distress or offence to others. Persistent offenders will be issued a warning letter and be dismissed from O Level Master. The balance of paid tuition fees of dismissed students will not be refunded.
